Viewing/ Paying Fines

When a patron asks if they owe any fines or want to pay fines, please look up the account in Symphony WorkFlows first. Scanning the card in Smart Money may not show the correct amount. This may be especially true if the patron has overdue items. There have been a few issues lately where a patron paid off a fine, but the account was still blocked due to overdue items. A second payment had to be made to fully clear the account.

Thanks, Tim

Staff Meeting 12/11 and 12/18

Stella Link Staff Meeting Agenda

Wednesday 12/11/2013

• ·         Thanks Chantel – for all the help covering programs.
• ·         Thanks Christmas tree team.
• ·         Monthly Report – Unique events.  Easy format to view.  To the point.
• ·         Webjunction – Everyone is behind on training.  Sign up for this.
• ·         SABLE/ABLE training – Will get everyone in on these trainings at some point.
• ·         Collection HQ – Will give you time on schedule.  No action needs to take place until you become very familiar with the program.  Soak in the information.
• ·         Delivery – When unpacking, we need to start checking for tags in each item.
• ·         Fire Drill Procedure – Clear the building, get everyone across the first row of hedges.
• ·         Refrigerator – Clean it out
• ·         Plantronics Phone – Edgar, Jesse, Renee, Tim and I will be using periodically.
• ·         Blog – We will comment on blog our findings, concerns, etc. on the Plantronics
• ·         COH Self Serve – View your points towards your wellness goals
• ·         Schedule – Follow the schedule please.  I will do a better job of discussing any changes that I make.
• ·         ASZ – Longer than an hour?
• ·         Two – Week Book – Catalog entry – Describe what it means.
• ·         Starting Teen Craft Time in January – 4-5pm every Wednesday

Stella Link Staff Meeting Agenda

Wednesday 12/18/2013

• ·         Thanks Chantel – Doing the Christmas Cards for us
• ·         Thanks Ade for agreeing to do passports.
• ·         Thanks Sharise for helping everyone figure out how to get credit for training.
• ·         Thanks everyone for taking care of your training and doing what you need to do to get credit.
• ·         Color Printer – Passport usage only.
• ·         Refrigerator – Anything that can open and close again, please put name on it.
• ·         Training – Make sure to get the certificate sent to me and HPL Training.
• ·         We have a lot more training to do over the next 6 + months.  I will be scheduling.
• ·         Holds – always wrap picture books with wrapper covering the long end.
• ·         Book ends – Do not remove book ends on public floor shelves.
• ·         Programming – Make sure to understand what each of our programs are.
• ·         Databases – Any time someone asks for something that is not a specific book, always think about books, magazines, databases that could be useful.
• ·         Wellness – Should be listed under your COH Self Serve after 2-4 weeks.
• ·         Newspaper – Have a new system for check in.
• ·         Baby Lapsit and Tune Time – Frances will be taking these over for the time being.
• ·         Thanks to Venus for all of the hard work she put in on these programs and thanks to Frances for agreeing to take over.
• ·         Don’t fault staff for bending rules to provide better customer service. 

Hindi Collection

We will be receiving a Hindi collection of books from Central.
Please set them to the side and let me take a look at them when they come.
We need to figure out exactly where we want to put them.

Thank you.
Patrick

Holiday Due Date

Greetings all.

Symphony is assigning 01/01/2014 as the due date today for check out and renewals on 21-day (3-week) loan items.  HALAN is working to correct the problem, but the fix will likely take until tomorrow to take effect.  For today, please make your customers aware that the 01/01/2014 due dates will be modified to 01/02/2014 automatically once the problem is fixed.

Thanks to the staff members who have called to notify Circulation Administration of the problem.  If you have any questions or concerns regarding this matter, please feel free to contact Circulation Administration at 832-393-2222 (choose option 3) or at circinfo@hpl.lib.tx.us.

Kind regards,

Fred Schumacher

Circulation Administration Manager

Plantronics Telephone Headset Pilot Discussion

Edgar, Jesse, Renee, Tim, Patrick:
We will discuss our findings here in the comments.

Webinar - Everyone Sign Up Please

Greetings,

Please see below for information about another exciting & FREE training opportunity hosted by Webjunction entitled, Extreme Customer Service, Every Time.

If interested, please seek supervisorial approval and register directly using this link:  http://webjunction.org/events/webjunction/Extreme_Customer_Service_Every_Time.html?utm_source=WhatCountsEmail&utm_medium=Crossroads&utm_campaign=Crossroads.

All participants will receive 1-hour of training credit. To receive training credit, please send to hpltraining@houstontx.gov the email you receive from Webjunction stating that you completed the training – it will have the archived presentation attached to it as well.

Can’t participate during the live webinar???  No worries! Go ahead and register for the webinar now and you will receive the archived presentation to view at a more convenient time.  If you complete the webinar at a later date and post feedback on the Discussion Board that’s located on the Training Portal, we will give you 1-hour of training credit as well!!! Please send an email to hpltraining@houstontx.gov once you have posted your feedback to the Discussion Board so we can update your training record accordingly.

Hope you can make it!  And, remember that this training can be counted as part of the 4-hours of Customer Service Training that each staff member should complete by the end of the fiscal year. 

Please forward to your team members. All staff are eligible and encouraged to complete this webinar!

Thanks for your continued support and cooperation!!  

Suzy Benton 

Monthly Reports

For your monthly reports, please only list items that are unique within that month.

I have placed templates on your desks to use if you are using Outlook Express, which does not allow formatting.

I need to know specific dates of specific events or programs or outreaches.

Stuff like when you went on an outreach.  When you had the individual meeting with me.  When you went to a meeting at central.  Any sort of special projects you completed and what day you completed those.  The staff meetings that we attended that have specific dates attached to them.

I do not need to know the mundane, everyday activities that we all do here at the library, such as shelve, checking in bookdrop, etc.  I already know that we all do those.

Thank you.
Patrick

Staff Meeting 12/04/2013

Stella Link Staff Meeting Agenda

Wednesday 12/04/2013

• ·         Kronos – Make sure your e-mail to me is very specific about dates and times and what I need to do to fix your punches if I have to adjust them.
• ·         Clear Holdshelf – You may have to print out multiple days at a time if we were closed.
• ·         Meeting Rooms – We cannot move furniture from one room to the other.  Whatever is in there is what stays there.
• ·         Delivery – When unpacking, check the receipt to see if it says “Holds” or ‘Library”.  If “Library’ then put to the side and run through Bertha.
• ·         Thanks Jesse – Sending the games to Sandy Farmer
• ·         Thanks Chantel – Doing all of the programs.
• ·         Thanks Christine – Bringing the Thanksgiving treats
• ·         Tape – Do not put any tape on any items.
• ·         Excellent Job on Tuesday – down four people, came together and did a good job.
• ·         Floating Partnership – Is on hold for now.
• ·         Discards – When we discards items, we cannot take those items under any circumstances.
• ·         Items at desk – Make sure these are checked out to you.
• ·         E-mail Receipts – Working now from the checkout machines.
• ·         Doorway in back – Keep it clear in case of emergency.

Staff Meeting 11/27/2013

Stella Link Staff Meeting Agenda

Wednesday 11/27/2013

• ·         Kronos – I need an e-mail for any punch I have to alter.  Also, no riding the clock.
• ·         Signatures needed in everyone’s email moving forward.  Will have the template on the wall to look at how to create those.
• ·         Bookdrop/Others – Remember to try and get those cleared whoever is on it at the end of the day.
• ·         Accrued Holiday – Need to use it.  Goes for any Comp time as well.  City does no want to pay that out.
• ·         G Drive – Not everyone will have access.  Those parts of the Skills test, I can log in under my name and you can show me how.
• ·         Benefits – Your insurance premium will go up unless you fill out the health assessment by the end of the year AND get the other 250 points you need by the end of March.
• ·         Workroom- Keep it neat.  No rubber bands left on tables.  Clear out the books from your station when done.
• ·         Renewals – We can override the too many renewals with a “Renew as Seen” assuming there are no holds. 
• ·         Holiday Books – We have overflow in storage closet of the large meeting room.
• ·         Flip Kits – Overflow inside the doghouse.  Key in drawer at desk.

Staff Meeting 11/20/2013

Stella Link Staff Meeting Agenda

Wednesday 11/20/2013

• ·         Chantel – Thanks for covering the story times again.
• ·         Candace – Thanks for covering the desk yesterday for us.
• ·         Allie – Thanks for picking up your co-worker and bringing them to work.
• ·         Edgar – Happy Birthday
• ·         Headphones – We have more now for sale.
• ·         Passports – Do not answer any questions unless you have been trained.  Works both ways.  If you have been trained, do not expect the untrained person to be able to relay the information to the customer.  Agents should take the phone call personally.
• ·         Sink – Do not leave anything in it.
• ·         Microwave – Try to not leave anything in there for more than a few minutes past when it is done.
• ·         Intranet – Need you password to get holds lists.  Need it for skills test.
• ·         Renewals – We can renew items at the machine.
• ·          Kronos – No clocking in off site, on cell phone, clocking in then eating lunch, etc.
• ·         My comp time today, for coming 45 minutes early yesterday.
• ·         After School – everyone empowered to keep the kids in line.  Do not need to get me necessarily. 
• ·         Collection HQ up and running – Allie, Renee and Jesse.  Get back in there a little bit and see if you can unearth anything important relative to your collections.  Do not have to turn in on monthly report every month, but every once in a while you may want to throw it in there so that I will know you are using it.  We pay a lot of money for this resource, and it has helpful information.
• ·         Staff computer out front – Lock whenever not physically using it.  Do not log off, lock it.  Logging back on takes longer than merely unlocking it.
• ·         Adults in teen section is OK before school lets out.  Teens get out at about 3:45.  Do not assign a teen computer to an adult after 2:30 or so, because then they will have the full hour which would cut too close to teen hours. 
• ·         Teens and children can be in adult computers if they are doing homework in the after school time frame.  If not, and the computers are getting all filed up, then they should go to the computer lab, kids computers or teen computers.

Service Innovations Team Meeting

Good Afternoon,

We discussed some items that may be of interest to us here at Stella Link in our meeting today.

We are still thinking about purchasing, for a pilot program, one of the handheld Sirsi circulation systems to use when roving.  The devices are not cheap, so much thought will be placed into this before making a decision.

We may still be getting fax services for this library.  The logistics will need to be worked out with Coin Copiers and us to make it happen.  This could also go hand in hand with us getting scanning services as well.
The HPL mobile app should be working correctly now.

We have to stay on top of the tagging to make sure no untagged items get through so that the security gates can function properly.  I think we are doing well in this area.

We are still looking at the possibility of having a tablet of some sort to carry around during roving to help people with catalog searches and possibly other functions.

We should be receiving the circulation statistics soon.

Keep up the good work.

Patrick

Health Assessment

Dear HPL Team,

Have you completed your Cigna health assessment? According to this week’s status report, 42% of HPL eligible staff have not successfully completed a health assessment.

PLEASE complete your health assessment now. We encourage eligible HPL team members to complete your assessment by Wednesday, November 27^th. This way you can have peace of mind that your obligation is complete before the Thanksgiving Holidays!! The absolute deadline for all COH employees is Dec. 31^st but do yourself a favor and don’t wait.

REMEMBER the health assessment is the required 2^nd step of the 3-step plan for earning a discount on your medical plan contributions. For full details please visit www.houstonwellnessconnection.org

Two Steps to Completing Your Health Assessment:

1. Get biometric numbers for: blood pressure, total and HDL cholesterol, weight, height and waist circumference.

2.    Go online to mycigna.com, click on "My health assessment" under the "Manage my health" menu. Click on "Take my health assessment again." Complete the assessment  as soon as possible but not later than December 31, 2013.

Tips for completing health assessment:

o        Go to mycigna.com to access the health assessment.

o        Forgot your username or password? Call 800-284-8346.

o        Use actual biometric measurements that were obtained no earlier than January 1, 2013.

o        Do not choose vague answers like “I'm not sure.”

o        Do not use the drop down box for cholesterol.

o        Be sure to go all the way to the end of the assessment.

o        Not sure you completed it correctly? Click here for an example.

For any questions or general inquiries, please contact HPL Wellness Coordinator, Gwen Walter at 832-393-1679 or COH Wellness Connection staff at 832-393-6124 or via email at wconnection@houstontx.gov

 

Wishing you good health,

Ophelia R. Cespedes, SPHR

Deputy Assistant Director – Organizational Development

Houston Public Library

Office:  832-393-1343

Cell:  832-969-7740

Fax:  832-393-1342

Email:  ophelia.cespedes@houstontx.gov

The Houston Public Library is a vital member of a dynamic and diverse local, national, and global community.

           We link people to the world

If you would like to receive periodic emails from Mayor Annise D. Parker on topics of interest to you and your neighborhood, please go to www.houstontx.gov and register with CitizensNet.

Programming Survey & New Scratch Program in December

Survey:
I have put a 1/2 page programming survey at the front desk right in front of the blank forms. Hopefully, this will give us more feedback about what programs customers will attend. Please put the filled out forms in the blue basket under the desk on the passenger side. Let me know if we need more. Try to encourage members to fill them out. I will also put a few at the self check outs.

Scratch Programming for Teens coming Tuesdays and Thursdays in December at 4:00:
With Scratch, you can program your own interactive stories, games, and animations — and share your creations with others in the online community. Teens will create their own short project in class.
Go to About Scratch  to learn more.

Renee

Lost Cards and Statistics

Statistics look great for October.

Overall, program stats are up over 10% from last October.  With the same number of programs, we had over 2,700 in attendance this year, compared to just over 2,300 last year in October.  Juvenile saw the biggest jump, going from 1,383 to 1,699.  Keep up the tremendous work guys.  

Procedure for lost cards:

If someone comes in and is getting a replacement.  

You want to go to User Lost Card wizard(under the "Special" tab on the left hand side), put in their old number(after you have looked it up using their license) in the top field of the Wizard and then scanning in a new card in the bottom field for their new number.  Once you have done that, go back to modify user and update their account just like you would if they had their old card still.  We do need them to fill out the paperwork though.

If they are not getting a new card at the time or they are on the phone, you want to go to modify user, go to privilege, change status to "lost card", enter the override and you are done. 

When they come back to reinstate their card, once they have found it or they get a replacement, you will have to go back in and change the status back to OK.

To do that, you will first have to change the status to "Barred" and enter override and save it.

Then, go back in and change status to "reinstate user" and override and save again.

Now, the status should be back to "OK" when you next look at their account.

Thanks

Patrick

Staff Meeting 11/06/2013

Stella Link Staff Meeting Agenda

Wednesday 11/06/2013

• ·         Tim – Good Job fixing the ASZ sign.  Looks good
• ·         Ade – Thanks for taking over the computer lab program
• ·         Kronos policy – Sign and turn in to my desk.  I need by end of day today.
• ·         Kronos Policy is posted by bookdrop room door.
• ·         Keep an eye on the schedule.  Bookdrop/Others is important to do when scheduled.  Especially on Saturdays.
• ·         Only count personal Delivery stats for SMART goal purposes  when you are scheduled to do delivery.  Hand those sheets in to me at end of each month.
• ·         Difference between “Customer Comment” “Request for Reconsideration” and “Suggest a Purchase”
• ·         When you take bookdrop out to the public floor, do not leave it alone.
• ·         Do not put tape on any items for transit purposes and such
• ·         Do not place anything into Bertha bins by hand.  Always run them through.   The lone exception being Associated Materials items that will never sort out correctly.
• ·         The middle self-check does not support CC payments at this time.
• ·         The self-check “E-Mail Receipt” does not work properly
• ·         If someone is not getting notices, get their name and card number and tell IT.
• ·         Make sure the daily mail gets to Tim’s blue bin when bringing it to the back.  We do not want any of that to get misplaced.
• ·         When stapling newspapers, always three or four staples in upper corner of paper.  Come and ask me if you are not clear.  This will be on Skills Test.
• ·         ILL gets slow and times out in our busy hours.  If this happens, just let the customer know that you apologize and they might want to try before 11am or after 5pm.
• ·         Make sure to close out your holds wrapper when done with delivery.  Next person open their own.
• ·         Statistics sheets – Pulled is only the paging list, only once per day.  Processing  is everything else.
• ·         Put computer lab stats on the sheet in there, even if no one showed up.  Put date, class and number of students.
• ·         Tim will start a hanging file for everyone’s applications.  We want you to go back when not on the desk and double check the apps for accuracy.  Gives you a chance with less time pressure on you to get it right before Tim looks at them for evaluation purposes.
• ·         We need to immediately get those apps off the front desk and under the desk when finished with the apps out front.  Do not want to lose confidentiality of customer’s information.

STE - BLU Floating Hub Meeting Notes

Stella Link Float Captain is Candace. Weekends when she is not present will be Sharise.
Please refer to this blog posting and/or check with her if you have any questions.

Candidates for Float
• Dupes in excess when 3 or 4 is too many
• Far too many may be candidate for sending to Friends.
• Any material type including foreign language
• Untagged items
• Good Condition
• Conditional weeding still applies. Do not send anything which needs to be weeded. Double check in picture books, refer to weeding guidelines handout if needed. If you are still unsure, you can always get a second opinion from one of us.

When Shipping
• Do not change on shelf status on individual items
• If you have more items to float than planned, please contact your float captain at Blue Ridge prior.
• 1 box per day up to 5 gray bins per week

*Candidates for Friends
• Keep in mind bestsellers list and Bluebonnet / Lonestar lists. Refer to the blog for links to current listings at sidebar.
• Past bestsellers such as 10 copies of Patterson which have been orphaned at your location. Check through copies to discard any which apply and box up the rest for friends.

Do not hoard materials for floating. This creates problems in the future for shelf checks or paging. Try to send out floating shelf regularly so items can be found if patron requests them. If you see Yellow Labels for FLOAT are low, please request in excess.

If Candace is not present call Mary Stanton ex 31478
Blue Ridge Float Captain Joyce Adams or Marie ex 32377

Thanks!

Item reconsideration AND book club

When a customer wants us to reconsider an item, it would be best to give them the "item reconsideration form" from HPLnet, as opposed to giving them a comment form.  The comment form is mostly for complaints in general, not in connection with our collection.

Also, we are going to discontinue the book club until further notice.  There will be no book club for November.

Patrick

Manager's Meeting 10/24

Topics discussed include:

• Organizational Development Team will be coming around to get to know managers and staff
• We can post photos on the G drive to go along with Sprockets
• Use your Outlook Calendars to keep track of meetings, etc.
• Keep whatever concerned you have about WorkFlows or other operating procedures concerning HPL to yourself when interacting with customers.
• Sarah Ortiz will be working with Fred in Circulation.  She will be coming out to Libraries in the future to observe our work flow.
• Holiday Staff Picture Contest - We can take a group photo and submit to win prizes.
• We(Stella Link) will not be requesting substitutes.
• Check Applications to ensure they are in the system, turned in by 10th of following month.
• FIDS bought wipes and Goo Gone for our ordering from supply room
• CMC deadline is next week.  If you want to donate please do so soon.
• Those with Smart Phones, please try out using them with the HPL app on them as you do roving reference.  We can try out the Kindle Fire for roving, however we do not have a case to carry it.
• We need to STOP ALL BEEPS AT THE GATE.  If you are creating checkouts that end up beeping, talk to me, Renee, Tim or Edgar and we can straighten out what is creating the beeps.
• New WorkFlows logins are ready to go.  we will discuss this next staff meeting.
• E-mail IT helpdesk whenever the system is slow.  Please CC me.
• If customer is not getting e-mail notices, get their card number and e-mail to IT helpdesk.

Thanks and keep up the good work.

Patrick

Please See Library Rules Below

Library Card Barcode Scanned in Smart Phone

A customer at a Neighborhood Library requested to use a laptop and had his library card bar code scanned in his smart phone. A question came up if we accept that? I wanted to share Fred Schumacher's response in case this happens at your location.

We don’t have a policy in place currently, but we are working on developing one.  In this instance, it is okay, since we would hold his current ID at the desk while the laptop is checked out. Also, we would have confirmed that the account belonged to him and was in good order before checking out the laptop.  For others types of transactions for customers with bar codes scanned into their smart phones,  it would be reasonable to ask to see ID for the moment. 

Fred is working with a team to revise the policy to assist in these sorts of situations.

Shammi

Staff Meeting October 16

• Stella Link Staff Meeting Agenda
• Wednesday 10/16/2013
•  
• ·         Welcome Sharise Edwards, new employee
• ·         Shairse will be shadowing staff for a few days.  Stay attached at hip.  Sharise- observe and absorb
• ·         Thanks to Renee and Edgar for going through the catalog and circulation training with Sharise
• ·         Thanks to Edgar and Allie for taking care of a lot of the cataloging issues we have seen.
• ·         Look at the skills test – ask if you have any questions
• ·         Have a trespass warning for a specific patron, will show the flier.
• ·         Policy dictates that we must offer a voter’s registration when giving a library card.
• ·         Still getting wrappers switched on the holds
• ·         You will track your own holds numbers monthly, then turn in at the end of the month.
• ·         Full time staff should have a program of some sort, except for the passport agents, who really have no time.  Part time will not have to have a program.
• ·         For new staff – reminder – Saturdays you cannot call in unless in hospital or close to it.
• ·         Can switch, but needs to be in advance and worked out with other staff.
• ·         If you call in on Saturday, will be required to work the next Saturday.
• ·         Did find some YA fiction in with the uncataloged paperbacks in the YA section.
• ·         Finding LPC in with the Adult iction – be careful, if you see it fix it.
• ·         Important – we really need to walk over to the automated system.  Still a lot of sitting and pointing going on.  First move is always to say the checkouts/checkins go through here, let me show you how to do it.
• ·         Use the front door when we are open if you do not have a key.
• ·         Try to get the phones
• ·         Still having trouble with punctuality.
• ·         Holds – we really need to complete them the day we get them.
• ·         Try to get exceptions bin cleared by the end of the day everyday.
• ·         Watch for tags on holds for here.
• ·         Silver grocery bin Carts next to Bertha, no books should b in there
• ·         Passports we need to stick to our cutoff times.
• ·         Clear holdshelf – just look at the dates
• ·         Child Craft Monday nights at 7 in November – Thanks Chantel.

Monthly Reports

We are still missing quite a few monthly reports for September.
Remember in the subject line to name it "September Report"
Use the same naming convention every month with the name of the month and report.

Thanks.
Patrick

Staff Meeting 10/9

• Stella Link Staff Meeting Agenda
• Wednesday 10/09/2013
•  
• ·         We are doing an excellent job overall.  It is because we have all of the large, procedural duties down so well that we are able to really focus on the more minute details that we are focusing on now. 
• ·         Renee: Thanks for coming in on your day off and taking another day off.
• ·         Frances: Thanks for working with the children that have come to scrapbooking
• ·         Christine: Good job with the customer yesterday concerning her fines
• ·         Allie: Excellent work in transforming those story times into more manageable groups
• ·         Tim: thanks for volunteering to be on the committee to re-write the card policies
• ·         Excellent job with Kronos.  Everyone is usually getting to 40 hours at the end of the week.
• ·         We do need to remember that just because Kronos does not count you as late at 9:22, does not necessarily mean you were not late.  That is still seven minutes late, and if it is habitual, it will work into your HEAR.
• ·         Our hours have changed. Give passport questions to the passport-trained staff.
• ·         Children- Starting a rotation to stay with them after we close.  LA and CSC exempt
• ·         September reports are overdue if you do not have them in yet.(due on 7^th)
• ·         When relieving someone at desk, you really need to relieve them, don’t make them sit there for 10 more minutes helping people, postponing their lunch.  Let them get off the desk as quickly as possible. 
• ·         When it is a hold for here from the exceptions, we must check for a tag. Delivery should already be tagged.
• ·         Holds wrappers for delivery are now individualized on the two computers we use.
• ·         When doing delivery for evaluation, do not answer the phone, no one bother them
• ·         Giving the handout for the Skills Test.
• ·         No food at the desk.  Only bottled water.
• ·         Book Orders – Send an e-mail when you submit.  Date due and date  sent.
• ·         Evanced – Date submitted – E-mail to Veronica. (Edgar)
• ·         When scheduling for delivery evaluation, I try to give hour before and after off, not always possible.
• ·         Coin copier, if you call them e-mail me.
• ·         The Rover position, I am trying to limit to those that actually do not mind standing up at the desk, again not always possible.
• ·         Picture Books- go in exact alphabetical order
• ·         Holiday books – current ones go on a cart to be shelved, not on metal cart.  Non-current go on metal cart at bottom.
• ·         Checkout machines can now e-mail receipts to customers.

Staff Meeting from 10/03/2013

Stella Link Staff Meeting Agenda

Wednesday 10/02/2013

·         Check the holds to make sure if it is here or somewhere else.  It will give you a name regardless in the popup box, but we need to see if it says STE or some other branch.

·         One type of item per cart when building carts

·         Delivery speed has been tested for the HEAR criteria, and it is very doable.

·         Watch what you say in front of customers-also remember we can be heard in the workroom

·         We have to stay on top of the stats

·         When tagging, watch out for the UPC barcodes to make sure that does not get programmed.

·         We are having a lot of errors with the deposit.  Stay focused on what you are doing while processing payments with SMM.

·         We need to do an incident report each time that a child is here after we close.

·         We have to schedule a third person on passports occasionally during the week in order to give Chantel and Ray breaks.

·         Tim will start checking for errors in apps for HEAR purposes on apps created in October.

·         The errors that will be noted are duplicate accounts, applications not written in blue or black ink, fines not having been paid on an updated account, information not updated on a renewal account and procedural infractions such as laptop permission not being noted or some other box not being filled in that should be.  What will not be counted against you are typos.

·         When doing delivery-reminder-one item at a time off the cart.

·         If there are three of you on the desk, and third person not needed, don’t wait around, just go do something else and check back in periodically.

·         Passport agents, as soon as the last person in line out front is gone, immediately shift to doing other library duties.

·         At the end of the day, we all need to leave together unless you ride the bus, which in that case, you can leave after signing out so as not to miss your bus.

·         We need to keep up with the calendar to reflect time off.  If it is not in that calendar, I am going to assume you will be here regardless of what Kronos or the schedule says.

·         Hand write all transmittals for passports.  Do not type in anything other than the name of the location and address.  Hand write everything else.

·         Gulf Coast Reads – Books by TV – The Dog Stars by Peter Heller.