Amnesty and New Cards

From Fred's E-mail:
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Beginning tomorrow (September 10^th) and running through September 26^th , accounts not in collection are eligible to have up to $24.99 in overdue fines forgiven when the customer exchanges his/her current library card for the new My Link – Powered by HEB library card.  Additionally, from tomorrow through September 26^th, overdue fines will be automatically forgiven on all overdue items returned and checked in on the HPL Symphony system. 

To find out more about the amnesty, check out the Overdue Fines Tutorial Video (https://sites.google.com/site/hplstafftraining/amnesty) on the HPL Staff Training Portal.  The video will not only explain which fines/fees are eligible to be forgiven, it will also provide instruction regarding how to remove eligible charges from accounts when customers get the new My Link – Powered by HEB library card.  Additionally, an Amnesty Program FAQ is available on HPLnet at https://hplnet.hpl.lib.tx.us/images/staff-amnesty-faq.pdf.  The FAQ provides answers and direction for anticipated questions regarding eligible fines, fees and accounts.

Finally, remember that you will need to use the User Lost Card wizard under the Special wizard groups in Symphony Circulation to issue new cards, then assign a new expiration date (most easily done with the Renew Privilege wizard).  Only the User Lost Card wizard can accurately update the account with the new card number and block the previous card number from further use.  Refer to the tutorial video for replacing a lost card to review how to use the wizard (https://sites.google.com/site/hplstafftraining/learningresources/libraryfunctions/replace-a-card).

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When doing Amnesty, this can only be applied to Overdue fines (not Lost, Assumed Lost, or Damaged), and ONLY if they apply for a new My Link -- Powered by HEB card. The payment type is Amnesty.

-Mark

Print Refund

Good afternoon,

Jocelyn Taylor, from Two Chicks with Shears, printed out seven sheets off of the public printer.  She thought they would be in color, but they were not obviously.
I told her we had no way of offering a refund, but that we would give her seven free prints in the future some time since she did not need any more today.

If she comes up and asks, let her have seven free prints(or if the job calls for eight or nine even let her have them free of charge), and just let me know so we can know we fulfilled our end of that agreement.

Thank you.
Patrick

Wear your HPL Shirt Sept. 10-17

       During September 10-17: Please wear your HPL Shirts if you have it. You can wear a plain solid red shirt as a substitution. A plain solid white shirt would be your last resort. You will definitely have to wear a button with your white shirt. You may or may not need to wear a button with your red shirt (to be determined).