Present: Patricia,
Tucker, Carol Wu, Alex Gabitto, Ade Odusanwo, Ray Williams, Jesse Farias,
Frances Saldana, Nhu Le, Jacob Hornbeak, Linda Shen, Amethyst Taylor, Jose
Zamora, and Tim Siegel
Leading: Edgar
Fuentes
Staff Appreciation:
Thank you to Alex for helping out at Vinson on 1/20 when they were short staffed.
Senior Manager Mary Wagoner was impressed with the hard work Jose put into getting Blue Ridge ready for their grand opening: “It was a pleasure meeting you at Stimley Blue Ridge NL and WIC Clinic. I wanted to thank you for your hard work and positive attitude. I also want to compliment you on your efficiency in moving the boxes to where they needed to be for shelving. You made everyone’s workload lighter! Once again, thank you for a job well done!”
Jesse received a compliment on 1/24/2017 from a customer who said “Mr. Farias was extremely helpful and patient in helping me to set up online borrowing / Overdrive.”
Thank you to Alex for helping out at Vinson on 1/20 when they were short staffed.
Senior Manager Mary Wagoner was impressed with the hard work Jose put into getting Blue Ridge ready for their grand opening: “It was a pleasure meeting you at Stimley Blue Ridge NL and WIC Clinic. I wanted to thank you for your hard work and positive attitude. I also want to compliment you on your efficiency in moving the boxes to where they needed to be for shelving. You made everyone’s workload lighter! Once again, thank you for a job well done!”
Jesse received a compliment on 1/24/2017 from a customer who said “Mr. Farias was extremely helpful and patient in helping me to set up online borrowing / Overdrive.”
Congratulations: Jacob
has been selected as the new Sr. CSC for passports here at Stella Link. His
position will now be posted and filled.
Shortage in Staffing: Mark’s position should be posted soon. Michael has left HPL and his position will also be posted soon. Since we are short two staff members at this point, please keep in mind that we will need to work harder to get things like shelving done. Try to work more efficiently to help carry the extra burden.
Apple Pay / Google Pay: Customers who have their credit/debit card information on their phone using services such as Apple Pay or Google Pay can make payments on our machines. They hold their phone up to the pin pad and then the customer is prompted to enter their credit card PIN number, just as it would if they had the physical credit/debit card.
Passports: If you are not a passport agent, please refrain from answering any passport questions. You have not gone through the training and there are too many specific details that only passport agents can answer. Please get a passport agent to answer specific questions about their application. Otherwise, you may end up giving incorrect information, and frustrated customers.
Signage: Please remember that if we put up any signage that we cannot use tape. This includes the any signage for library notices and passports.
Laptops:
There have been a few questions regarding laptop checkouts that need to be addressed so that we are all on the same page:
1.
One laptop per library card may be checked out.Shortage in Staffing: Mark’s position should be posted soon. Michael has left HPL and his position will also be posted soon. Since we are short two staff members at this point, please keep in mind that we will need to work harder to get things like shelving done. Try to work more efficiently to help carry the extra burden.
Apple Pay / Google Pay: Customers who have their credit/debit card information on their phone using services such as Apple Pay or Google Pay can make payments on our machines. They hold their phone up to the pin pad and then the customer is prompted to enter their credit card PIN number, just as it would if they had the physical credit/debit card.
Passports: If you are not a passport agent, please refrain from answering any passport questions. You have not gone through the training and there are too many specific details that only passport agents can answer. Please get a passport agent to answer specific questions about their application. Otherwise, you may end up giving incorrect information, and frustrated customers.
Signage: Please remember that if we put up any signage that we cannot use tape. This includes the any signage for library notices and passports.
Laptops:
There have been a few questions regarding laptop checkouts that need to be addressed so that we are all on the same page:
2. A form must be completed for each laptop that is being checked out.
3. For minors (under 18), a parent's valid photo ID may be used if the parent is listed as the responsible parent on the minor's account.
4. Since minors do not have ID’s, the responsible parent on the child’s account may leave their valid ID. 5. In cases where both parent and child check out a laptop under their cards, we can ask the parent for 2 IDs – one for each laptop. However, if the parent only has 1 ID, keep both forms together in the laptop cart with the parent’s ID so that if one laptop gets returned we still keep the ID with the second form.
Staff Exit: Please make sure that when you are coming in through the staff exit door, that you always keep the door locked. Sometimes, when we come in, the key is turned the wrong way, and the door is accidentally unlocked. We want to make sure staff are safe at all times, so please make sure it’s locked when you come in.
After School Zone: Please try to do your best to control the students so that they are not overly rowdy in the Gaming. In the Computer Lab, they should be quiet. Unless there is a special program, the kids cannot eat in any of the After School Zones. There are far too many candy wrappers which indicate that eating is taking place. Try to monitor to ensure the rules are followed. We know eating is not allowed in the library, so if we see anyone else eating, we need to remind them of the rules. We will continue to suspend any students who do not comply with the rules. For eating, a warning is given if it’s the student’s first time, and subsequent issues will face suspension. That’s why it’s important to keep a log of the students who break the rules in the SUSPENSION LOG at the desk.
Tax Forms: 1040, 1040A, and 1040EZ Tax Forms have arrived. They have been placed on the top counter area to the right of the print station. Other tax products will ship as they become available.
Items: Any items that are picked up from the library, or that customers return, that are checked in through the Exceptions (B/O) bin, that arrive through FLOAT or that we don’t know what they are must be ran through Bertha.
ILLs can be checked in at the desk and sent directly to Central, and FLIP Kits can be checked in at the desk and checked out to STE-REFURB then place a refurb tag and send it to CMH. All other items should go to through Bertha. This way, the tag will be sensitized so that the alarm will go off. Also, if the item has a hold, it will go to Exceptions bin for us to print a label out.
Checking Out: Keep up the good work of helping customers check out at the 3M machines. Remember that only ILLs are to be checked out at the desk.
