Manager's Meeting Notes 5/22/2014

Issues discussed:

• Lift Off Houston commences 7/11/2014 - This is a program where citizens create a business plan and present to the city and the winners receive funds to begin a business
• Substitutes - We have no more money for substitutes - Administration is looking for funding
• LMS Training System - If you have trouble logging in, remember to always use Internet Explorer come ask me, Nhu or Renee if you are having trouble with the system before calling it in.  You do have to be on  work computer to use the training modules.
• FLIP kits - All must be refurbished after we receive them back.
• We can ask for more CMH passes. Let them know how many passes we need.
• All training must be approved by the branch manager.
• EB Cape is now called the Learning Development Center
• Whoever is in charge of the building, should make staff aware if they are leaving the building or going to be somewhere difficult to find.
• Three part phone greeting - Every time
• We have to get better at the five expected behaviors of good customer service
• Greet Customers
• Smile
• Make Eye Contact
• Use Their Name When Applicable
• Acknowledge Them As They Leave
• We are doing a good job with the customer service already, but it never hurts to remind ourselves of the goal.

Keep doing the fine job that you all are doing.

Patrick

Staff Meeting Notes

Staff Meeting Notes

• Everyone is doing a fantastic job keeping STE in order especially with the amount of staff we have.

• Since we are short on staff, there is a great possibility of staff being on Desk/Rove a few times in a row.

• Staff members that have Vocera (Patrick, Tim, Renee, Jesse, Mark, Nhu, Ray, Ade, and the security guard) can be reached by phone using the ext. 31499.

• Please respect people’s confidential information. Do not leave completed library card applications around on top of the desk. Right after completing an application, please go ahead and place it under the desk. The same also applies for passport applications. When not in the passport office, please keep the cabinet with the passport applications locked up.

• Respect your colleagues’ lunch hour.  If it is a simple issue that no one else can resolve, please ask patron to call back or come back later.

• In Workflows, please make sure you are signed in to STE so that STE will automatically be populated when you register patrons for a library card. How to: Right Click on User Registration. Click on Properties and change library from CEN to STE. If a patron is renewing their library card and their home library is another location, ask the patron if they would like to change their home library to STE (they may have moved and is now closer to STE). One reason that home library is important is for when patron places holds in the catalog. The holds will automatically populate their pick-up location with the home library.

• Do not add more time to computer for patron if there is currently a waiting list. Extra time can be added if there is no waiting list. It is fine to take request from patron for adding time if they happen to approach from the side of the desk. There is no need to make them get in line to receive help about adding time.

• Please continue to hand out SRP flyers to patrons with children on the main floor and in the passport office.

• We are closed Monday, May 26^th for Memorial Day.

• We will be doing something new during the ASZ time. The orange and green chairs in the teen room have been moved to the large meeting room. Those in the teen room will need to be sitting in a chair. If they are not sitting in a chair, the students will need to be in one of the programs (computer lab or gaming room). If a student can demonstrate that they are working on their school assignments quietly, they can sit at the tables in the library.

• Para los Niño is a bilingual family learning program offered by the Children Museum of Houston. It will occur every third Monday of each month. The first Monday will be June 16^th. 

Training Certificates

When scanning and e-mailing your training certificates to HPL Training, please put your name and E# on the certificate.
Thanks.
Patrick

Read Down Your Fines Coupon - All staff Must View Video!

https://sites.google.com/site/hplstafftraining/learningresources/libraryfunctions/read-down-your-fines

Staff Meeting May 14, 2014

• When roving, be proactive in looking for customers that need help anywhere. See if they need help with checking in or out and don’t let customers wait in line for the desk. Stay alert and keep looking around all the time for anyone that might need help.
• The staff is down 3 people so everyone needs to help with delivery and shelving. The volunteers are doing at least 70% of shelving so be aware and look for misshelves when you are shelving such as large print in regular adult or adult with juvenile, etc. Jesse is giving them a shelving test but it doesn’t help with knowing where YA vs. ADU vs. Juv are located or the special collection.
• Patrick is in charge of Jungman now so he will have to travel to that location at times. Nathan (manager) from Jungman will be coming over here while Jungman is closed starting mid-June.
• There are 2 mandatory trainings you need to have by May 31:                                                         Executive Order 1-50 and Cyber Security Awareness
• There will be a site visit by Theodora on Thursdays from 3:00 pm – 5:00 pm. She will visit the ASZ and tour the library.
• SRP:  Do not give out prizes till June 1 and only if we have received all prizes. We still don’t the badges.
• Kronos: you must have 40 hours if you are full time and 20 or 29 if you are part time by the end of the week. Check your account and if you have less or more than 8 hours for the day, make it up the next day with your lunch but don’t leave early. If you need to switch with someone, alert Patrick as soon as possible. If you miss a Saturday, you will have to make it up and bring a Dr. note.
• The phone needs to be answered with:

Thank you for calling the Houston Public Library System.

This is the McGovern-Stella Link Neighborhood Library.

How may I help you?

• The shelves on the back wall have been cleared and labeled. All discards will be upright with spine/call # facing out so all can be easily searched. AV material to be discarded is also on the discard shelf.
• The shelf for items still on patrons account should be wrapped with their record printed so that the spine also faces out and title can be easily read. Make sure you document why the item is on their account plus when and how you contacted them and if they answered.
• All AV material with problems should be put in the box behind Renee’s desk. After it is checked out to Ste-repair and documented, it will go on the back shelve.
• All books from other systems need to be documented in the Google doc which is on our blog.
• Books belonging to Harris County Public Library are checked in then sent directly to Central after it is documented. All others from other systems go on the back shelf that is labeled for them after they are documented.
• Ray on passports:

Pending receipt of the new Parq, the following is subject to change.

Sleeveless or tank tops are permitted. Applicant cannot appear to have bare shoulders. Straps must be seen and not hidden behind hair or clothing.

The hairline must be visible. Bows are ok if they are not in the way of the hairline.

Hand carry by private flight must have a letter on company letterhead. If they are traveling with a friend on a private flight, they need a letter. If they insist, send the app in but let them know it might not go through if they don’t have paid itinerary or letter. This also goes for hand carries outside the 14 days. Put it through if they insist.

Ray will check about the hospital certificate for parent verification and if white backgrounds giving the floating head effect are ok.

Literacy in Houston

Good Morning,

Dr. Lawson sent out a report on literacy in the city of Houston.
This report is located at the front desk, by the meeting room sign-in folder.  The public can have access to the reports if they would like.

Thanks,
Patrick

WorkFlows Update for Thursday Morning

E-Mail from Erin Cody.

IMPORTANT

SirsiDynix will install an upgrade to WorkFlows tonight (5/7/14). When you open WorkFlows on Thursday, 5/8/14, you should be prompted to load and install the upgrade.

***This upgrade MUST be carried out on every computer that has a WorkFlows client.***

I have attached instructions. Please contact the HelpDesk if you need assistance.

__________________________

I will place printed instructions at the desk and in the work room.

-nl

Children Museum Passes

I have ordered more CMH passes. It should be here by Friday or Monday.

-nl

Staff Meeting Notes 5/7/14

• Stay alert and engage with patrons when roving and at the desk.
• The person at the desk may not always be able to pick up the phone. Rover needs to be alert and pick up the phone too when not helping patrons.
• Patrick, Nhu, Jesse, Tim, Ade, Ray, Mark, and Renee can be contacted through Vocera by dialing 31499 and stating the first and last name.
• Starting today, if you need to change your schedule for any reason (switches, vacation days, days off, leaving early, etc.), please e-mail Patrick and put “Schedule Change” in the subject line.
• Please answer the phone with the following greeting.

Thank you for calling the Houston Public Library System.

This is the McGovern-Stella Link Neighborhood Library.

How may I help you?

• Wear your badges. Please keep them visible at all times.
• Please do the online training: Executive Order 1-50 and Cyber Security Awareness. Please check your e-mail for information on the trainings.
• When scheduling Meeting Rooms, please ask patron what type of meeting it will be. No selling of anything and no parties (birthdays, baby showers, etc. ).
• Everyone has received a copy of the Summer Reading Prizes list. Patrons can register and log in their books now, but cannot claim prizes until June 1^st. Patrons can register themselves or we can do it for them. If you need help on how to register, let Nhu know and she will show you.
• $5 coupons are for paying off fines on account even if the account is in collection, but the coupon cannot be used to pay for collection fees or lost books. Coupons expire August 31^st.
• Remember to keep statistics for your program. Write zero if there were no attendants.
• Please remember to write down the Processed Items count.
• Please hand out SRP fliers to family with children in the Passport Office.
• When Mark is not available to help patrons with their e-reader devices, please inform patrons of the E-Book Open House at 6PM on Mondays and 12PM on Wednesdays.
• Frances is still collecting the Box Tops.
• Stella Link has a Stella Link Storytime account for checking out storytime books and items associated with children’s program.
• Tim will e-mail everyone individually about their applications.
• Ray has the following comments about Passport:
• The new PARG is not out yet. Reminder that current rules are not set in stone.
• Children with previous passports can have parents bring a regular copy of their birth certificate along with the old passports. However, Ray suggests that the parents bring the original/certified birth certificate anyway and we can make a copy here.
• If a patron has lost a passport that has expired more than 15 years, they do not need to fill out a Lost/Stolen Form, but Ray suggest the patron filling one out anyways, but if they do not want to fill one out, you do not need to force the issue.
• On the DS-11 Form, 15 yrs and under must fill out the parental information. 16 years and older, filling out the parental information is optional.
• We no longer accept the short form of the Texas or California Birth Certificate. If the short Texas Birth Certificate has an “i” near the file date.

This is Rosa’s last week at Stella and LaQuinta’s last day will be Monday. The staff thanks Rosa and LaQuinta for all their help the last few weeks. We definitely appreciate it. 

-nl